It’s been over 100 days since the beginning of the lockdown in Melbourne and a major shift is happening for the hospitality industry. Pubs, cafes, and restaurants that have relied on takeaway and delivery will now be able to resume in person services come November 2nd.
Is your business ready to adapt to the new conditions of the industry during the age of the pandemic? Keep reading to learn about what the new restrictions mean for your business and the steps you should take to prepare for them.
Educating customers and workers
Six COVIDSafe Principles
- Ensure physical distancing
- Wear a face mask
- Practise good hygiene
- Keep records and act quickly
- Avoid interactions in enclosed spaces
- Create workforce bubbles
Education is the key to reopening safely. Make sure anyone who enters your business can easily identify areas for sanitation, reminders for social distance, or signs indicating masks are required.
Wall signage depicting good hygiene practises and social distancing requirements should be placed in clearly visible areas. It’s an easy and important step to reopening, ensuring it’s done safely.
Floor stickers reminding employees and customers to keep a safe distance are another clever way to educate anyone walking through your business. The best part is that you can fully customize your floor stickers or wall signage to fit the style and ambiance of your business.
Managing your customers
A lot of businesses have expressed both anxiety and relief surrounding the decision to reopen. It comes as a relief to some who have suffered major losses during the lockdown and are ready to get back to work. And it comes with new anxieties about whether or not customers will return or if the citizens of Melbourne are ready to resume some sense of normalcy.
Like any business, trust is a big factor. Posting clear signs of social distancing measures, mask requirements, maximum capacity, and other restrictions are a powerful way to build trust. Let your customers know your business is doing everything they can to ensure the safety of patrons.
Window signage will let others know your business is operating safely during the pandemic. Build trust before a customer even walks through your doors and ensure that anyone who enters will be reminded of your facility’s requirements.
Posters can quickly inform customers in Melbourne the minute they enter your business. The best way to make sure everyone is being safe is to ensure that everyone knows how to be safe.
How requirements during the pandemic are enforced will vary from business to business due to either the size of the facility or the specifics of their services. This is why it’s important to quickly let customers know the rules of your facility.
Practise good hygiene
Some surfaces receive a majority of physical contact. Registers, door knobs, and dining areas should have readily accessible disinfectants. The easier they are to access, the more likely they will be used.
Hand sanitiser stands are a sure way to encourage good hygiene. Even before the pandemic, a hand sanitiser stand increased the frequency that people washed their hands. It’s an easy way to greatly reduce the risk of spreading COVID.
Menus are notorious for being one of the most contaminated surfaces in a hospitality business. You can try using single use menus or laminated menus to ensure these frequently contacted surfaces are disinfected every time a customer uses them.
Preparing for customers who may have COVID
Prevention is the strongest means we have of fighting COVID during the pandemic, but what do you do when a customer or employee is infected with the disease?
As a business, you are responsible for having a COVIDSafe plan in place. Guest lists and check ins in the form ofare a great way of keeping track of not only the number of people who enter your business.
Digital software from websites like myguestlist.com make the task of containing the spread of COVID from your business easier and more effective. Customers can either check in online or scan a QR code from. Contactless QR codes prominently displayed at an entrance in the form of posters and stickers are easy ways to keep track of who enters.
Changing the tide of the pandemic
If the pandemic has taught us anything, it’s that Melbourne is strong. It’s been over 100 days since the start of the lockdown and the road to normalcy is still a long way away, but we’ve made it this far. By reopening safely and educating others on safe practises, we can change the tide of the pandemic.
Contact us for any advice or questions about how we can help you reopen with new and ongoing restrictions