Terms & Conditions

Overview

The following outlines our conditions of Sale for quotation, production and service from Zoozoo Printing and the use of the site www.zoozoo.com.au. By accessing or using any part of the site, and/or purchasing a product and/or service, you agree to be bound by the following terms and conditions.

These terms and conditions are subject to change without notice, we encourage you to review these terms and conditions whenever you use the site or our services. If you do not agree with any of the terms, please discontinue using the site or our services.

Payments / Quotations / Online Pricing

Accuracy of Quotations

Quotations are based on the accuracy of the specifications provided. Zoozoo Printing can re-quote a job at time of submission if the specifications or input materials do not conform to the information on which the original quotation was based. All quotations are valid of a period of 30 days from date of issue.  GST and other taxes and duties that may be applicable shall be added to the Price except when they are expressly included in the Price.

Modifications to Services and Prices

Prices for our services, including online pricing are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Payments

Time for payment for the Goods being of the essence, the Price will be payable by the Client on the date/s or payment terms determined by Zoozoo Printing, which may be:

  1.  In full before commencement of any work, which includes processing, artwork design and/or proofing and production of the order; or
  2. The date specified on any invoice or other form as being the date for payment; or
  3. Where no date or payment term has been specified then by default, payment shall be due seven (7) days following the date of the invoice.

For orders through our website by credit card, payment will be immediately debited upon completion of an order. Under no circumstances will we be held responsible for any bank, credit card or overdrawing fees that may be incurred for any transaction. We reserve the right to impose an additional credit card surcharge (within reasonable costs, no greater than the our cost of acceptance).

For payments by direct bank deposit or eftpos, we will not start any work until funds have been cleared into our nominated account.

Title of Goods

Ownership of print products and/or graphic design services will remain property of Zoozoo Printing and will not pass to the customer unless:

  1. The customer has paid all amounts owing for the particular Goods and;
  2. The Customer has met all other obligations in respect of any contracts or agreements Zoozoo Printing and the Customer.
  3. Until ownership of the Goods has passed from Zoozoo Printing to the Customer, we may give notice in writing to the Customer to return the Goods and any costs associated with return of the goods falls to the customer (i.e. delivery fees, collection fees, etc)

General

Double check your artwork, you won’t regret it!  The customer will be held fully responsible for the accuracy of artwork files.

When enlisting design services by Zoozoo Printing (including ‘check my proof’ or ‘design for me’ on our website), a soft-copy digital proof will be supplied for approval.

We will not held liable for any errors contained in the final product after the final proof has been approved by the customer and we will not exchange, reprint, or refund your order under the following circumstances:

Error’s in the customers file including, but not limited to:
  1. Artwork setup is not in accordance with Zoozoo Printing’s file specifications
  2. Contact details, punctuation, spelling, or grammatical errors, font issues
  3. Poor quality prints due to low resolution images
  4. Omitted information
  5. Design layout and proportion or colour
  6. Issues due to technical setup of the file such as overprinting, transparencies, bleed, margins, fine text or lines, font issues
  7. Incorrect setup of the file such as artwork dimensions, image orientation, incorrect setup or layout for finishing (folding, drilling, scoring, die-cutting, etc) or other custom-made services
  8. Copyright issues
Error’s in Order and/or Delivery:
  • Duplicate orders by the customer
  • Delays due to improperly prepared files or delays in file submission by customer
  • Incorrect customer selected specifications such as size, product type, finishing options or quantity
  • Incorrect shipping address
  • Un-deliverable packages or delivery attempts
  • Damage to the product after delivery

Zoozoo Printing reserves the right to refuse or deny printing of certain material which it finds offensive, racist, sexist, homophobic, anti-social, that promotes terrorism, vandalism, hate and violence.

Colour Variations

Due to the nature of print and computer monitor settings, a reasonable variation in colour between proofs and the final product is to be expected.
RGB is a colour space used to produce the colours you see on your screen. CMYK (Cyan, Magenta, Yellow and Black) are the combination of inks used in the printing process to produce a similar result. Any files or images that are supplied in RGB are converted to generic CMYK values during pre-flight and can cause colour matching issues as there are RGB colour combinations that cannot be replicated using the CMYK process. Ensure your document colour profile is set to CMYK, to avoid any colour surprises.

If colour or resolution is critical, please request a press check (may incur additional charges and increase turn-around time).

Graphic Design Service / Copyright

Only finished art files suitable for print reproduction will be supplied to The Client.

Ownership rights to the finished artwork transfer to the customer only when:
  • The customer has paid all amounts owing for the particular Goods and
  • The Customer has met all other obligations in respect of any contracts or agreements Zoozoo Printing and the Customer.

All concepts and sketches remain the property of Zoozoo Printing and includes design proposals and concepts submitted but not selected by the client.

All raw/working/source files and elements used within the design (such as fonts, images, textures, patterns, graphics, etc) remain the property of Zoozoo Printing unless otherwise specified in the quotation or proposal. Requests for the raw/working/source files or elements will incur a surcharge.

Zoozoo Printing reserve the right to use all artwork produced, concepts produced in the course of the project (including those concepts not selected) and revisions for the purposes of promoting Zoozoo Printing in print or digital media portfolios, social media and blogs, except where the client has specifically requested in writing otherwise.

For custom design services, when required, the customer agrees to pay a 50% of the quoted amount to commence any design project, with the balance payable prior to delivery of the finished art files.  Once research, resources allocated or design work has commenced on a project, this deposit is non-refundable.

For design projects estimating to take longer than two weeks, we may request ‘progress payments’ after 50% of the project has been completed. If a project has been cancelled and is more that 50% completed, a pro-rata payment will be payable for time spent up until cancellation notice.

Cancellation & Refunds

Due to the nature of the products and services we offer, we do not offer ‘change of mind’ returns or refunds. All charges related to expedited printing (whether it be Urgent Printing and/or express shipping) are non-refundable.

 If you change your mind about your order, notify us as soon as possible or cancel online (for online orders) if your order has not reached the processing stage

Once an order has been approved and processed, it is immediately scheduled in the print queue and cannot be cancelled.

If any materials or paper stock has been purchased specifically for your order prior to cancellation, the customer will need to reimburse us for the cost of the material

Whilst every care is taken in the production of our products, in the event that you find an issue with your product, you must notify us within seven (7) days of receiving your item. We will notify you on the status after assessment.  If we determine that Zoozoo Printing is at fault, we will rectify the problem and have your job reprinted as soon as we can and deliver back to you at no cost. In order to receive a replacement, 100% of the received product must be returned.

To be eligible for a return, your item must be unused and in the same condition that you received it. We will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your issuer’s policies.

Dispatch

Production/turnaround time and delivery time can vary depending on the type of product and the quantity required. Whether indicated verbally or written on the website or quotations serves as a guideline only. We will always endeavour to get your job into production and delivered to you in the shortest possible time.

Although we endeavour to dispatch your goods within the timeframe, we will not be held responsible for delays due to events out of our control (weather, suppliers, machinery breakdowns and other unforeseeable delays).  Turnaround times also depend on the accuracy of the information provided to us by the customer. We will not be liable for any delays cause due to improper file setup or submission or briefing.

The customer acknowledges that any pre-press or graphic design service will add to the turnaround time.

Delivery/Shipping

All orders will be shipped via Australia Post or our preferred courier company unless expressly requested by the client.

Any dates quoted for delivery of the Goods are approximate only and the Seller shall not be liable for any delay in delivery of the Goods.

Goods may be left unattended if chosen by the client, at the risk of the client whereby Zoozoo Printing will not be liable for lost or damaged goods with this option.

Revised 31 August 2020