Frequently Asked Questions

Find the answers to some of our most commons questions.  For any unanswered questions or concerns, please do not hesitate to get in touch with our team.

We offer guaranteed, rush 24-48 hour printing for a select group of products.

Orders placed by 11am, will be printed and dispatched via express post/courier. Please note, 24-48hr dispatch is guaranteed if artwork is being supplied press-ready, choosing our other artwork options will add to the turnaround time. Please view our artwork guidelines before submitting artwork.

Please note that we can only guarantee DISPATCH from our facility. We cannot guarantee delivery times will be met and we will not be held liable for any delays, damages or loss of goods by Australia Post or our nominated transport company. Due to the ongoing situation with COVID-19, deliveries may be impacted with possible delays.

Alternatively, local Pickup is also available from our office in Highett, VIC between 10am-3pm (Please contact us prior to arrange collection)

Can’t find what you need? Whether you require larger quantities, a specific finish or more complex artwork – we are more than happy to review your request and accomodate custom orders.

Simply, get in touch with our team, outlining your needs and will get back to you as soon as we can.

We have streamlined our website for easy online ordering on most products.

  1. Select the product you would like to purchase from the navigation menu.
  2. Select your preferred specifications and quantity to receive instant pricing.
  3. Once you are happy with your selections and have uploaded all relevant files/artwork, add to to cart.
  4. Check-out to complete the ordering process.  You will also be able to select your preferred shipping option.
  5. Check your email address for confirmation and invoice for your order.  You will be able to track the progress of your order with these details.
  6. If you have provided press ready files, sit back and let us work our print magic.  If you have selected ‘Check My Proof’ you should recieve a soft-copy proof for approval within 24 hours to your email address.  If you selected ‘Design for Me’ our team will be in touch within 24 hours via email or phone to discuss your design brief
  7. If you are happy with your products, please don’t forget to add a review 🙂 For any issues, please don’t hesitate. to contact the team.

If you change your mind about your order, you have the option cancel your order if your order has not reached the processing stage.

Unfortunately once an order has been approved and processed, it is immediately scheduled in the print queue and cannot be cancelled. We hope you understand, as our priority is to keep turnaround times fast for our customers.

This all depends on the product. Navigate to the product you require and if available, an estimated dispatch date will be calculated the product options. We know that time is money! – We endeavour to deliver your products as soon as possible. Most orders are dispatched within 3-5 working days of approval of artwork.

If time is critical, consider our Express Printing options or get in touch so we can evaluate the turnaround time of your urgent print needs.

Due to the ongoing situation with COVID-19, please be aware that deliveries may take longer than usual – Australia Post and our selected couriers are experiencing delays during this demanding time.

We have a flat-rate shipping of $5.95 for each order. For express delivery, select this option at the checkout.  You will also have the option to choose ‘Authority to Leave’ if you would like it to be left it at a safe place if no one will be home.  Please not we can only deliver to physical addresses, No P.O. Boxes.

If you require more than one kind for a particular product you will need to add several of that kind to the cart.

For example:

A. 3 Sets of Business Cards (500 each)
You will need to add a quantity of 500 business cards to the cart x 3 times.

B. 2 Types of Flyers (Qty 500 for Kind 1, and Qty 250 for Kind 2)
Navigate to Flyers and select your preferred specifications and select a Qty of 500 to your cart.
Repeate the process with Qty 250 to your cart for the second flyer.

How to Upload Files

After checkout, click on the ‘My Account’  located on the top right hand side of the screen to display your account details.
On the left hand side, click on the ‘Orders’ tab and click on the order number to bring up the order details.
Simply drag & drop files in the dropzone or click on the area to select your files. If you purchase multiple items, each item will have its own upload section.

When purchasing ‘Design For Me’ services, please click on the link to provide your design brief/notes. You can also request for a callback to discuss your requirements, however completing the link will help us process your order more efficiently.

Alternatively, we also recommend (free) file sharing via Dropbox or WeTransfer sent to our email – info@zoozoo.com.au and please don’t forget to reference your invoice or order number.

During the ordering process, select the ‘Check My Artwork’ under Artwork Options.

We review your artwork file and whether it meets the requirements for commercial printing. With this service we will make minor press-ready adjustments – this may include adding bleed or re-sizing, etc. depending on your artwork file. You will receive a digital proof for approval prior to print. (Please note choosing this option will add slightly to the turnaround time)

We will advise if your artwork needs more complex adjustments and/or if any additional costs are applicable.

We certainly can! We bring a wealth of knowledge about print and graphic design together for your next project.  Simply choose the ‘Design For Me’ artwork option (more info on this service here) upon ordering.

You can also get in touch with your ideas for a professional design quote. Learn more about the type of design services that we can provide.

Of course, you can request a sample pack. See and feel our products first hand! Click here to request yours today

Upon checkout, you have the option to pay via the following methods:

  • Direct Debit / Bank Deposit
  • Credit Card (Visa, Master Card and Amex)
  • Paypal
  • Interest-Free Installments with Afterpay

Invoices must be paid in full before printing can commence.

Promote your Business Now, Pay Later

Afterpay is a service that allows us to offer our customers the ability to make purchases (of up to $2,000) and pay for them in four equal installments, made every 2 weeks, without any interest*. Your can read more about afterpay here.
*Late Fees will apply if you fail to make payments on time.

How do I use Afterpay?

Add items to your cart as you normally would. At checkout, simply choose Afterpay as your payment method – you will be redirected to the Afterpay website. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase.

Please note, the maximum that can be purchased with Afterpay is $2,000 including shipping and GST.

Whilst every care is taken in the production of our products, in the event that you find an issue with your product, you must notify us within seven (7) days of receiving your item. We will notify you on the status after assessment.  If we determine that Zoozoo Printing is at fault, we will rectify the problem and have your job reprinted as soon as we can and deliver back to you at no cost.

In order to receive a replacement, 100% of the received product must be returned.

Due to the nature of the products and services we offer, we do not offer ‘change of mind’ returns or refunds. All charges related to expedited printing (whether it be Urgent Printing and/or Shipping) are non-refundable.

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